FAQs And Sizing

About Our Products: 

Our t-shirts are 185gsm and are a cotton/polyester blend. They come in a range of sizes (and no extra cost for plus size!). 

 S 34/36", M 38/40", L 42/44", XL 46/48", 2XL 50/52"

Our tote bags are 160gsm and are 100% organic ringspun combed cotton

When will I Receive My Order?
Due to all items being handmade, we aim to dispatch your items within 5-7 working days, with a 48 hour tracked delivery. All orders will receive a tracking number once dispatched to Royal Mail. 

How Much Is Shipping?

Postage and packaging for UK orders is a flat rate of £3.50 for tracked delivery, or free for orders over £55.00. International postage costs are dependent on your location and are calculated at checkout.

Can My Order Be Returned For A Refund?

Unfortunately, we do not offer returns, unless your item is faulty or in a poor condition upon delivery which is unlikely. Returns need to be queried within 30 days of purchase and should we be able to accept your return, the item needs to be unused, in its original packaging. However, please note due to all items being handmade there may be some discrete differences in  each piece you order. All items will only be sent out if we deem the stock to be perfect for you. Due to being a small business, you will be responsible for the shipping cost of your item back to us. We can't cover this.  

We do not accept returns on sale items or mystery boxes.

How Can I Contact You?
If you need help with your order, please email us directly at scarredphoenixapparel@outlook.com. 

 

How Do I Care For My Apparel And Accessories?

For the best (and longest!) use out of your items please follow these steps:

  • Wash inside out at 40 degrees celsius (at maximum).
  • Do not use detergent, capsules or bleach.
  • Do not leave in wet/damp conditions after washing.
  • Can be tumble dried on a low setting (although we recommend air drying for even longer life.)
  • Iron inside out on a low setting.

This will also be on a care card we place in your order too, should you need a reminder. All items are handmade. We can't be held responsible for a care-related issue with your item. 

Wax Melt Safety

  • Remove all packaging and place a small piece of wax into your wax burner.
  • Use with a 2-4 hour unscented tealight.
  • Keep out the way of children and pets.
  • Keep out the way of draughts and do not move once lit.
  • Never leave your burner in a room unattended.

Tarot Reading Disclaimer

We aim to get all readings done within a 48 hour time slot from ordering - however this may change depending on the number of readings we have to do.

Due to the nature of some of our items, it is a legal requirement that we make this disclaimer. In accordance with the law in several countries we must point out that all readings given here are for entertainment purposes only, and no guarantee can be given as to the accuracy of a reading. The user is responsible for his/her/their own life choices and decisions. We are not qualified to give legal, financial, medical or any other advice. If you require advice of any kind you should seek a suitable licensed professional. Your life and path is up to you to decide at all points. We will not do readings on health, fertility/pregnancy, relationships or legal matters. Please note that I am required by law to state, magical and metaphysical items are sold for entertainment purposes only.